Service Plans (KSP)
Key Code Media offer a suite of services programs providing a range of professional & technical services, including: Full system customizations & configuration, delivery & deployment, onsite product training, and expert technical support.
KSP Annual Service Plans provide expert technical support on the products and platforms you use. Each KSP Plan includes a block of service hours to be used as you see fit. Key Code offers onsite, phone and remote connected service options to accommodate a flexible mix of cost, responsiveness and immediacy.
KSP Coverage Includes:
- 24/7 Phone Support*
- 24/7 Remote access services as indicated*
- 24/7 On Site Service for break/fix systems support
- Track/Manage Support Plans via Key Code Media Support Portal
- Equipment Rental/Loaners
- Onsite Cable Repair
- RMA assistance on warranty products
Please note, non-emergency professional services engagements are not covered under the 24/7 break/fix support plan.
*Not all products are 24/7. please contact service for a complete list.