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Key Code Media Services
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Service Plans (KSP)

Key Code Media offer a suite of services programs providing a range of professional & technical services, including: Full system customizations & configuration, delivery & deployment, onsite product training, and expert technical support.

KSP Annual Service Plans provide expert technical support on the products and platforms you use. Each KSP Plan includes a block of service hours to be used as you see fit. Key Code offers onsite, phone and remote connected service options to accommodate a flexible mix of cost, responsiveness and immediacy.

KSP Coverage Includes:

  • 24/7 Phone Support*
  • 24/7 Remote access services as indicated*
  • 24/7 On Site Service for break/fix systems support
  • Track/Manage Support Plans via Key Code Media Support Portal
  • Equipment Rental/Loaners
  • Onsite Cable Repair
  • RMA assistance on warranty products

Please note, non-emergency professional services engagements are not covered under the 24/7 break/fix support plan.
*Not all products are 24/7. please contact service for a complete list.

Request KSP pricing information:

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