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Job Description:

IT Engineer

This position has 2 parts, point person for all internal IT matters for Key Code Media.  The position also requires extensive collaboration with the sales department to provide each sales rep with the technical components, workflows, and project management for each client during both pre and post-sales engagements concerning IT infrastructure

Additional Responsibilities may include, but are not limited to:

  • Client Needs Analysis Meetings
  • Bill of Materials Creation
  • Technology Documentation – Visio Required, Auto/WireCAD a plus
  • Workflow Documentation – Scope of Work, Operations Manuals
  • Remote and On-Site Workflow and Operational Training
  • Provides R&D of new products / Workflows
  • Provide technical support to customer onsite and by phone
  • Install and configuration of servers and switches

Ownership of the Key Code IT infrastructure.  There are 8 offices across the U.S. that the candidate would be responsible for.  Learning the cloud-based email, ERP/CRM, as well as physical hardware.

Execute pre-sales requirements, including onsite and phone site surveys, assembling written bill of materials (BOM), scopes of work (SOW) and project management of sales opportunities from beginning to completion. This may include conceptual design documentation in Visio or AutoCAD, Detailed installation documentation in Auto/Wire CAD, labor estimations, and other documentation as necessary. This position will also require R&D of new solutions, including analysis of the technical abilities.

Requires close collaboration with the pre-sales engineers and management to insure comprehensive designs. This includes hardware and software updates, preparation of technology prior to client evaluation, and support during the evaluation process.

Requires high-level written and verbal communication skills to effectively deliver on-site training services and written workflow / operational documentation.

Technical

Required Experience: Active Directory, DNS knowledge and implementation.  Job requires fluency with MS Office Applications, Office 365, including Visio. Cisco certification or equivalent.  Firewall and VPN knowledge.

Recommended Experience: PC Systems, HP Systems, Windows OS’s, Mac Pro, HP Z series, Linux, SAN and NAS Topology, AD/DNS, Cisco, Dell Switches, Arista

A strong knowledge of networking systems, server technologies and digital signage is also a plus

Interpersonal 

The IT Engineer should be able to interact well with both internal and external clients. Strong written and verbal communication skills are a necessity. Reliable and consistent communication is necessary to ensure all Key Code Media departments are up to speed on the status of all engagements.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Assists sales department for product sales and solutions by providing consulting and facilitating technology evaluations
  • Maintain internal corporate network both hardware and software
  • Design and implement small to large size networks for clients
  • Drafts Project documentation including drawings and SOW
  • Provides internal R&D of new products, new product research and recommendations
  • Stays informed about new technologies and workflows that relate to our clients needs
  • Maintains good records and logs important information into our CRM/ERP
  • Responds to questions and requests for information from various departments
  • Protects and maintains the Company’s professional reputation in the field with professional verbal and written communication

Assumes responsibility for effectively performing technical support functions.

  • Clear and concise BOM and SOW generation within 5 business days of assignment
  • Project management when requested
  • Assists our service department in supporting our clients when needed

Assumes responsibility for effectively performing internal IT support services.

  • Responds to e-mail requests promptly and courteously
  • Identifies opportunities to improve user satisfaction
  • Maintains relationships with customers and internal staff to ensure that their needs are met
  • Interacts well with customers and staff to increase customer satisfaction

Assumes responsibility for maintaining professional business relations with external support and technical service contacts.

  • Develops and maintains effective relations with vendors and service providers
  • Preserves professional relationships with outside vendors when requesting upgrades
  • Provides information and assistance to other employees as requested

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.

  • Maintains regular contact with all departments and offices regarding evaluations, training and support. Distributes materials on updated processes and procedures
  • Notifies supervisor of operating problems that cannot be corrected by routine procedures
  • Attends meetings as assigned
  • Completes records and reports as assigned and updates in CRM/ERP with meetings, appointments, tickets, etc.

Assumes responsibility for related duties as required or assigned.

  • Completes special projects as assigned
  • Stays current on the latest trends relating to the products and services that we provide

EDUCATION/CERTIFICATION:

BA or equivalent. Additional broadcast or postproduction training preferred

REQUIRED KNOWLEDGE:

Knowledge of Active Directory, DNS, and Networking Solutions

EXPERIENCE REQUIRED:

A minimum of four years of experience working as an IT Engineer (or equivalent experience).

SKILLS/ABILITIES:

Good time management, planning, and organizational skills Able to communicate complex information clearly. Attentive to detail. Willing to learn and apply new knowledge Able to coordinate well with other departments and personnel