Your integration partner should have extensive industry experience so they can be your coach instead of a reference manual.
Most integrators send 'trainers' when its time to train your team. Unfortunately, a trainer is usually someone who only knows a particular piece of equipment per a user manual. Key Code Media training teams act as coaches. A coach is someone that is not just an expert on a particular piece of equipment, but understands the entire system. They understand the workflow and how one step in the workflow will affect the next step and so on. A coach is someone that in addition to understanding the equipment per the manual, they understand the equipment when utilizing it in a live environment. Key Code Media coaches your team on mastering the system we integrate.