TOTAL CARE. TOTAL CONFIDENCE. FOR YOUR ENTIRE WORKFLOW.
Key Code Media Total Care provides proactive support and optimization for your technology infrastructure all year long. From monitoring onpremises and cloud systems to troubleshooting emergencies, our certified engineers keep your operation running smoothly so your team can focus on creating, communicating, and delivering.
This Program Includes:
- 24/7 phone, email, and remote support
- Onsite & emergency break/fix response
- Annual site evaluation & documentation
- System installation & facility move support
- Software updates and optimization
- Access to loaner equipment
- Staff training programs
- Expert consulting & workflow analysis
Beyond The Install
Our engineers provide 360° service- from initial consultation through installation, staff training, and long-term support. No other integrator combines certified engineering, cross-industry expertise, and personalized service at this level.
Achieve measurable results with our solutions. Reduce downtime and the risk of catastrophic failure, extend the lifespan of your technology, and drive staff adoption for greater workflow efficiency. With predictable annual coverage, you can eliminate surprise costs and plan confidently for the future.
Pick a Plan That Suits You
View The KTC Brochure (PDF) For Complete Details
Bronze
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Support (9am-6pm)
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Remote Support*
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Emergency Support*
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Site Documentation
Silver
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Support (9am-6pm)
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Remote & Onsite Support*
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Emergency Support*
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Site Documentation
-
Courses (10% off)
Gold*
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Support (24/7)
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Onsite Tech (Part-Time)
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Emergency Onsite
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Evaluation & Documentation (Advanced)
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Equipment Installation
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Courses (15% Off)
Platinum*
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Support (24/7)
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Onsite Tech (Dedicated)
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Emergency Onsite
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Evaluation & Documentation (Advanced)
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Equipment Installation
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Courses (20% Off)
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Loaner Equipment, Software Upgrades, Consulting
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Annual Consultation & Software Upgrades
KTC+ ADD-ON OPTIONS
24/7 SUPPORT
Add-On 24/7 Support with
Bronze+ and Silver+
FULL-TIME ENGINEER
Add-On Full-Time Engineer
with Platinum+
ADDITIONAL HOURS
Add-On Additional Engineer Hours for Onsite, Install, and Support
AUDIO VISUAL SUPPORT
Reduced Rates Available for AV-Only Systems.
Eligible for EDU and Government Customers.
CREATIVE TEAM SUPPORT
Creative technical support for editors, colorists, and mixers when projects are on the line. Key Code Education HopLine
Already a Key Code Total Care (KTC) Customer?
You are one-click away from the remote support, book equipment, and RMA request.