A Support Team That Understands Your Workflow
Now more than ever, you need your production systems supported by an experienced team that deeply understands the mix of solutions you use, providing up to 24/7 remote and on-site support, evaluating and documenting the next steps for your infrastructure, installations, and training your staff on optimizing workflow based on best practices.
At Key Code Media, we simplify contract management for your facility. We’ll work with manufacturers to consolidate your contracts, ensuring comprehensive coverage and aligning expiration dates across all systems. Say goodbye to tracking and renewing contracts at different times—we streamline the process for you.
Working with the Key Code Media technical support staff, you can directly solve your workflow issue within minutes, not days, whether it be on-prem or remote.
If you are currently looking to improve your manufacturer support/support renewal experience or need help evaluating, installing, or optimizing systems, we’d love the opportunity to help.
Support For Top Brands:
Don’t waste your time talking to prescripted phone support help. Our team quickly tickets and connects you with a technical support staff that can directly solve your workflow issue, including top brands in the industry: Avid, LiveU, Spectra Logic, Quantum, IPV, Telestream, Evertz, Ross Video, storageDNA, Grass Valley, Facilis, Studio Network Solutions, and more!
Why Choose Key Code Media for Support Plan Renewals?
- Expertise That Counts: Our team consists of seasoned professionals with in-depth knowledge of the products we support. When you renew with us, you gain access to a wealth of expertise to address any challenges you may encounter.
- Frontline Support: With the addition of Key Code Media Total Care (KTC), experience peace of mind knowing that your support requests are our top priority with response teams local to you. We guarantee swift action and efficient issue resolution to minimize downtime.
- Tailored Solutions: Every business is unique, and so are its needs. Our support team has a deep understanding of your specific equipment, workflow and technical requirements, ensuring you get the most value out of your investment.
- Product Updates and Upgrades: Stay ahead of the curve with the latest features, patches, and updates. Our support plans include access to the newest releases and improvements, keeping your technology stack current and secure.
- Cost-Efficiency: By renewing through Key Code Media, you not only invest in premium support but also ensure cost-efficiency. Our plans are designed to maximize the value of your Manufacturer support investment with no hidden costs or fees.
Get Started Today
Don’t let your Manufacturer support plan lapse. Contact us and experience unparalleled support, tailored solutions, and peace of mind.
